Route coverage reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Operational reporting
Route performance and reporting
Convert client-approved route, attendance, delivery exception, service issue, productivity, coaching-note, and settlement data into trends, action lists, and decision summaries.
Custom quote · priced by operation, driver count, systems, and approved scope
Direct answer
Administrative support with contractor control
Convert client-approved route, attendance, delivery exception, service issue, productivity, coaching-note, and settlement data into trends, action lists, and decision summaries. CSP Crew works inside client-approved systems and procedures; it does not take over the contractor’s legal, employment, financial, safety, vehicle, route, or regulatory responsibilities.
Scope
What CSP Crew can administer
Every item is confirmed in a written scope before access is requested.
Attendance reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Delivery exception reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Productivity reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Service issue documentation
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Trend reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Driver coaching-note administration
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Weekly action lists
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Settlement variance reporting
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Recurring issue identification
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Responsibility boundaries
Support work and contractor decisions stay distinct
| Administrative support | Contractor responsibility |
|---|---|
| Route coverage reporting | Approve data sources and definitions |
| Attendance reporting | Make coaching and operating decisions |
| Delivery exception reporting | Verify carrier-provided information |
| Productivity reporting | Retain authority over route and contract decisions |
| Service issue documentation | Escalate legal or commercial questions |
| Trend reporting | Contractor review and approval |
| Driver coaching-note administration | Contractor review and approval |
| Weekly action lists | Contractor review and approval |
| Settlement variance reporting | Contractor review and approval |
| Recurring issue identification | Contractor review and approval |
Operating rhythm
How the service is set up
- 1
Operations review
Document sources, owners, deadlines, approvals, and current gaps.
- 2
Handoff and access setup
Approve accounts, permissions, templates, security, escalation contacts, and boundaries.
- 3
Weekly operating rhythm
Run the approved queue, surface exceptions, and provide decision summaries.
Illustrative example
Outputs the contractor can review
These are example workflow records, not customer results.
Weekly operating report
Trend summary
Exception list
Action register
Coaching-note tracker
Owner decision summary
Important boundaries
What this service does not promise
- No confidential carrier metrics or thresholds
- No control over route awards or contract renewal
- No guaranteed performance outcome
CSP Crew provides administrative and operational support. It does not provide legal, tax, employment-law, accounting, or regulatory advice.
Frequently asked questions
Can CSP Crew make final decisions for route reporting?
No. CSP Crew provides administrative and operational support within the approved scope. The contractor retains management, employment, financial, route, vehicle, legal, and compliance decisions.
How is system access handled?
The client approves accounts, permissions, security requirements, data boundaries, and offboarding steps. Credentials should not be sent through unsecured channels.
Is CSP Crew affiliated with FedEx?
No. CSP Crew is an independent company. It is not affiliated with, endorsed by, sponsored by, or operated by FedEx Corporation or its affiliates.
Define the right support scope
Describe the workflow, operation type, driver count, vehicle count, and current challenge.