Payroll and bookkeeping support
Structured time-card review and payroll administration before the run is submitted for approval.
Payroll review exampleIllustrative
Payroll recordsOrganized
Review statusPending approval
ExceptionsFor review
Operations reviewReview a recurring workflow
Run your routes without runningthe back office.
CSP Crew handles driver recruitment and HR administration, payroll preparation and bookkeeping support, route and service reporting, safety and compliance administration, dispatch support, fleet records, and back-office work for FedEx service providers—so owners can focus on drivers, vehicles, routes, and growth.
Built for FedEx service providers. Flexible support, one service or the full back office.
Payroll review · pending client approvalSafety follow-up queue reviewedCandidate next steps organizedoperating report actions documented
Illustrative
Illustrative example
Payroll
Timecards reviewed and exceptions sent for approval
Recruiting
Candidate screens completed and interviews scheduled
Safety
Driver files and expiring documents reviewed
Dispatch
Call-outs recorded and route coverage confirmed
Fleet
Maintenance and registration reminders updated
Needs you
Final payroll approval and vehicle decision
The same week, with the back office handled
Most service provider owners do not have an operations problem. They have a Tuesday problem, a Thursday problem and a Monday morning problem, and they are the only person who can solve all three.
With CSP Crew
Timecards and pay corrections
Reviewed, exceptions documented, and a clear approval summary prepared
Driver recruiting pipeline
Candidate stages, follow-ups, interviews, and owner decisions kept visible
Driver qualification files
Required records and expirations organized for contractor review
Incident documentation
Client-supplied incident details organized with follow-up ownership
Vehicle records
Registration, insurance, and maintenance reminders kept current
Morning call-outs
Attendance changes recorded and escalated through the approved process
Route coverage
Coverage status and unresolved decisions summarized for dispatch
Settlement or invoice reconciliation
Variances logged and prepared for owner review
Maintenance scheduling
Due work, vendor follow-up, and completed records tracked
Drag the handle. Left is the week on your own, right is the same week with the back office handled.
Administrative workflows to scope
Examples of recurring work that can be documented, assigned, and reported.
See full details
HR and driver recruitment
Organized applicant follow-up, scheduling, onboarding coordination and pipeline reporting.
Applicant pipeline exampleIllustrative
Applicant stagesOrganized
Follow-up queueAssigned
Next actionsVisible
Safety and compliance administration
Safety-event administration, follow-up tracking, and organized records for management review.
Safety follow-up exampleIllustrative
Event queueOrganized
EscalationsRecorded
Assigned ownerVisible
Route performance and reporting
operating report monitoring, documented action tracking, and dispute-administration support.
Illustrative action-status viewIllustrative
Dispatch and route support
Attendance tracking, escalation support, and route-change coordination within the approved workflow.
Dispatch exception exampleIllustrative
Attendance statusRecorded
Open exceptionsVisible
Next actionAssigned
Back office and fleet administration
Recurring reporting, records administration, and fleet-paperwork follow-through.
Back-office queue exampleIllustrative
Reporting queueOrganized
Pending recordsTracked
ApprovalsEscalated
How it works
Three stages from workflow review to an agreed operating cadence. Timing depends on scope, access, complexity, and client approvals.
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Share the recurring workflow, current ownership, systems, approval points, and reporting needs. CSP Crew prepares a proposed scope for review.
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Confirm client-controlled access, responsibilities, approval points, reporting cadence, and escalation contacts in writing.
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Run the agreed task queue, surface pending decisions, record handoffs, and report status on the approved cadence.
Audit summary
Pay cycleCurrent pay cycle
Driver filesExceptions listed
Hiring pipelineNo orientation reminders
operating reports reviewedTrends summarized
RecommendationPriority workflow documented
Implementation checklist
Payroll accessView + submit
HR folderShared
Dispatch toolRead only
Approvals kept by youOvertime · final pay · offers
Ops lead + backupConfirmed during implementation
Example recurring cadence
Reporting checkpointStatus summary on the agreed cadence
DailyAttendance exceptions and next actions recorded
Approval checkpointPrepared items sent for client review
Action reviewOpen items and next actions reported
AnytimeOne message to the same person
Questions owners ask first
Straight answers. Contact CSP Crew if your workflow is not covered here.
No. We take the administrative load off them. Your dispatcher still runs the floor and your managers still coach drivers; we handle the paperwork, follow-ups and reporting around that work so it actually gets done.
System access, permissions, security requirements, and offboarding steps are defined with the client for the approved workflow. Do not send credentials through an unsecured channel.
Implementation timing depends on the agreed service scope, system access, workflow complexity, and client approvals.
Contract length, notice requirements, setup costs, and data-return terms are confirmed in the written proposal and service agreement.
Pricing depends on the approved scope and workflow. Request a written scope and quote before making a purchasing decision.
No. CSP Crew is an independent company. It is not affiliated with, endorsed by, sponsored by, or operated by FedEx Corporation or its affiliates. References to FedEx describe the type of businesses CSP Crew serves.
Support can be scoped for pickup-and-delivery contractors, linehaul contractors, or operations that manage both. The actual systems, coverage, and responsibilities are confirmed in writing.
Data access and handling requirements must be documented in the approved service scope and client systems. Contact CSP Crew to review the applicable process before sharing sensitive information.
Coverage, task ownership, escalation contacts, and continuity expectations are defined in the approved service scope.
Operational visibility
What clients can receive each week
The exact cadence and deliverables depend on the approved service scope. These examples describe operational outputs, not client results.
Work queue
Open tasks organized by owner, status, due date, and next action.
Exception list
Items that need a management decision, missing information, or escalation.
Status summary
A concise record of completed work, pending approvals, and handoffs.
Process record
Notes and follow-up history maintained in the client-approved workflow.
ReportStatus summary on the agreed cadence
ReviewOperational exceptions reviewed
ApprovePrepared work sent for client approval
Follow upOpen actions and next steps reported
DeliveredDocumented cadence repeats
A documentedoperating cadencewith visible handoffs.
An illustrative sequence for reporting, exception review, approvals, and follow-up.
Scroll to review the cadence ↓
Request an operations assessment
Tell CSP Crew which recurring workflow needs clearer ownership or follow-through, then request a written scope and quote.
Service scope, timing, and commercial terms are confirmed in writing.