Attendance confirmation
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Dispatch and route administration
Dispatch and route support
Support attendance confirmation, call-out tracking, client-approved route coverage coordination, driver communication, progress checks, exception escalation, end-of-day reconciliation, and daily summaries.
Custom quote · priced by operation, driver count, systems, and approved scope
Direct answer
Administrative support with contractor control
Support attendance confirmation, call-out tracking, client-approved route coverage coordination, driver communication, progress checks, exception escalation, end-of-day reconciliation, and daily summaries. CSP Crew works inside client-approved systems and procedures; it does not take over the contractor’s legal, employment, financial, safety, vehicle, route, or regulatory responsibilities.
Scope
What CSP Crew can administer
Every item is confirmed in a written scope before access is requested.
Call-out tracking
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Route coverage coordination
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Driver communications
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Approved rescue or contingency coordination
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Progress checks
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Exception escalation
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
End-of-day reconciliation
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Client-supplied undelivered-package and incident logs
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Daily coverage summaries
Configured to the contractor’s approved workflow, system, owner, and escalation rules.
Responsibility boundaries
Support work and contractor decisions stay distinct
| Administrative support | Contractor responsibility |
|---|---|
| Attendance confirmation | Retain dispatch and route authority |
| Call-out tracking | Approve communication and escalation rules |
| Route coverage coordination | Provide authorized system access |
| Driver communications | Make staffing and coverage decisions |
| Approved rescue or contingency coordination | Supervise drivers and resolve incidents |
| Progress checks | Contractor review and approval |
| Exception escalation | Contractor review and approval |
| End-of-day reconciliation | Contractor review and approval |
| Client-supplied undelivered-package and incident logs | Contractor review and approval |
| Daily coverage summaries | Contractor review and approval |
Operating rhythm
How the service is set up
- 1
Operations review
Document sources, owners, deadlines, approvals, and current gaps.
- 2
Handoff and access setup
Approve accounts, permissions, templates, security, escalation contacts, and boundaries.
- 3
Weekly operating rhythm
Run the approved queue, surface exceptions, and provide decision summaries.
Illustrative example
Outputs the contractor can review
These are example workflow records, not customer results.
Attendance view
Call-out log
Coverage status
Exception list
End-of-day reconciliation
Daily coverage summary
Important boundaries
What this service does not promise
- No unverified direct authority over carrier systems
- No independent dispatch decisions
- No guaranteed staffing or coverage
CSP Crew provides administrative and operational support. It does not provide legal, tax, employment-law, accounting, or regulatory advice.
Frequently asked questions
Can CSP Crew make final decisions for dispatch and route support?
No. CSP Crew provides administrative and operational support within the approved scope. The contractor retains management, employment, financial, route, vehicle, legal, and compliance decisions.
How is system access handled?
The client approves accounts, permissions, security requirements, data boundaries, and offboarding steps. Credentials should not be sent through unsecured channels.
Is CSP Crew affiliated with FedEx?
No. CSP Crew is an independent company. It is not affiliated with, endorsed by, sponsored by, or operated by FedEx Corporation or its affiliates.
Define the right support scope
Describe the workflow, operation type, driver count, vehicle count, and current challenge.